FAQ

FAQ

  • WEB DESIGN FAQ

    Who is eBucket

    eBucket the Website of Holding Company eBucket (PTY) Ltd, a South Africa Private liability company, and its legal successors and assigns. In all instances where ‘eBucket.co.za‘ and/or ‘eBucket ‘ mentioned, the condition will apply to the holding company eBucket (PTY) Ltd of South Africa.

    Do you offer payment plans?

    We require a non refundable 50% deposit at the beginning of each new project and the remaining balance on the day the site goes live or three months from the date the contract is originally signed, whichever is sooner. In some cases we will require the total amount upfront, however this is strictly on a case by case bases. If the project is large and the cost is over R10000 then once the deposit has been made the balance will be broken down into stages or phases to be paid after each phase is complete. We offer this payment plan to help make the website you want more affordable. Certain restrictions do apply and payment plans are not available on smaller packages, web hosting, and SEO. Deposits are only refundable if the refund is requested before work begins.

    How long have you been in business?

    We have been in developing websites and successfully marketing clients online since 2008. Our management team has been in the web/internet industry for over 20 years and are considered authorities, experts in the industry..

    What areas do you serve?

    We work with all types of clients from big corporations to individuals. We have clients all over the South Africa and even internationally.

    How large is Web Design Johannesburg

    Currently we have a staff that consists of more than 10 professionals including graphic artists, layout designers, project managers, sales managers, and various specialists such as Flash, SEO and System Admin. Our core Management team of industry professionals consists of MBAs, Engineers, Lawyers, Economists and Systems Operations Specialists representing diverse business backgrounds.

    We are afraid of the big guys (like your company) since we feel like you may not have the time for a small project, or that we might be put on a back burner. We love your work and hope we can do business with you; do you work with small companies or individuals?

    At eBucket, no job is too big or too small. We work with big and small businesses, corporations, professionals, home business owners, startups and even individuals. We are a large company – but still extremely personal. All clients are allocated a dedicated Project Manager for a one point contact. Throughout the process we will hold your hand and help your online dream come true. We have the experience and quality you need, while remaining very affordable. We have a proven track record, several certifications, acclaimed credentials and all the experience needed to be your “Web Guys” and make your online presence successful. Check out our online portfolio to see examples of the range in project sizes we will take on. Give us a try and see how great it can be to work with the big guys!.

    How can we pay to get started?

    We accept payment by EFT, Cash Deposit, Payfast Instant EFT and Paypal

    Are your Web Design costs one off?

    Yes, just a one time cost as mentioned on our website for web design.

    Do you have your own servers?

    Yes. in fact we have a full rack of servers in our Data Center in Cape Town.

    Do I have to host with you?

    No, unlike other companies we don’t make hosting with us mandatory. However, choosing to host with us is a BIG advantage for you. You don’t have to worry about any technical aspects of managing your hosting account and the servers, we do it all for you. Plus you just have a one point contact for your Web Presence. If there is a problem it is always better to call a single reliable company who can take care of everything while you concentrate on your business. We will make your website one less worry for you.

    Where are you located?

    Our headquarters is in an excellent business location in Pretoria with teams located throughout the South Africa.

    When I call, will I be speaking to someone in the South Africa.?

    Yes, our phones ring here in the South Africa. and all your queries are answered by professionals. You always work with Project Managers physically located in the South Africa.

    Can I have a site that looks like this?

    Actually, making it look like anything you want is not much of a factor. We’ll start with your initial direction and then work with you to refine it.

    Have you built a site like mine before?

    Usually the content of a site or type of business does not affect the methods, procedures and codes used to build it. For example, you wouldn’t ask a car wash if they had washed your color car before. Some sites require advanced functions to perform special operations and eBucket has the depth and experience to meet these needs. It would be unlikely that we had not had experience with your required web site functions. We have worked with a wide range of clientele, as evident from our portfolio.

    I want a site like Gumtree/BidorBuy/Youtube/…etc. Can you do this?

    These types of websites require complex web development and will be quoted individually. Costs can exceed R100,000 for this type of work.

    How Does Your Web Design Process Work?

    Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

    Initial Consultation

    All our services begin with a free initial consultation to determine your requirements. Our experienced business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.

    The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us! We prefer you call so we can provide you with faster service, but emails are okay too.

    Proposal & Paperwork

    After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract.

    Payments

    We require 50% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and faxed or mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please Contact Us about any concerns, questions or comments you have about your project.

    Collecting Your Content

    You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional professional copywriting services.

    Design Development

    We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 2 working days, you get a creative mockup of what your website will look like when it’s completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

    Design Selection & Finalization

    After the initial Mockup is designed, you will review it on our servers. We send you a web link to view the mockup and ask if you would like any changes. You request revisions as necessary and then you provide final approval.

    Web Development

    After receiving your final approval on the mockup, we will then begin building the website and web pages, incorporating the design and all of the content that you provide.

    Pre-launch Evaluation

    After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

    Launching Your Website

    After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!

    We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.

    Ongoing Support

    After your website is launched, we will work with you to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.

    I see a lot of your websites are flash based? My website targets a serious and mature audience. Can you make clean HTML and non flash corporate websites?

    Sure, in fact we design very good professional websites. We have experience in working with clients from different fields and we understand their different taste. Our portfolio is just a partial list of our clients. If you did not find examples of sites you are looking for, please email us or call us, and we can give you more examples.

    What is your typical turn around period?

    Due to the high level of custom work and the collaborative process involved in each website we build, it’s difficult to predict an exact turn around time. We will work together with you to complete the Web Design Project in a timely manner. We agree to work expeditiously to complete the Web Design, but delays can occur if any milestone that requires your action, such as approving design mockups or web design changes, is not acknowledged on time. As an example, a 5 page website can be finished anywhere between 1-6 weeks after we’ve received all content and feedback from you.  It’s a safe estimate to expect at least a month for your project, though it could be much quicker or slower, depending on your input.  Ask your sales agent or project manager for more information.  We also offer an express service for an additional fee to expedite your project.  Always remember, we can only work as fast as you allow us; turn around time is client-dependent. If content is provided sooner, initial and on-going instructions are clear and revisions requested are reasonable, turn around time can be significantly decreased. On the other hand, it could drastically increase due to client in-action, delayed mockup approvals, back and forth change requests, etc.

    Will you custom design our website for this price?

    Absolutely, we do awesome custom web design.

    Can you host our website and register our domain name?

    Yes, we would love to. We charge a low R49 monthly fee for web hosting. Domain Names are R99 Year. We provide you with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc.

    Can I use my existing website address if I host with you?

    Yes, we can easily help you retain your old domain name on our servers or register a new one for you.

    After you have designed our website, can we manage it ourselves easily?

    Absolutely!You’ll have several options for managing your site after it’s completed.  When we’re done constructing your new website, you will own it and have full access to it.  You will be able to make any changes to the site if you have any web editing knowledge.  You can also opt for an editable website package.  This way, you can log in to easily make changes to any non-Flash content in your site, any time you want.  Just make sure you let us know you would like this option before you sign up.  Thirdly, we offer a Webmaster service, if you’d like us to manage your new site for you.  This is pre-paid, discounted update work to your site; 30 hours of work for only R3000.  This saves you R1500!

    I live in Cape Town, you are in Pretoria, how can we work with you? Should I not look for a local Company?

    That is not a problem; we have clients in all 9 Provinces, and even internationally.

    Everything that you need to inspect is put up on the web as it’s worked on, and materials and communications move easily by Toll Free Numbers, Emails, Faxes, and Instant Messenger on a routine basis. Although we welcome our clients anytime to visit us physically, we have not met 98% of our customers in person. You don’t need to meet us to convey your ideas, we have the expertise in this field to understand your requirements from top to bottom..

    The internet allows you to choose from the best web developers in the world and still get better, faster service than the shop across town can provide — and, after all, that’s what you’ll be using the web to offer your own clients, isn’t it? On the Web, all distances are equal to zero.

    Even when someone chooses a local provider it is unlikely that they will visit that company in person because of tight schedules, and they end up talking on the phone and emailing. Working with your web developers and designers over the Internet is faster, more convenient, and more efficient than spending time arranging in-person meetings. We work in shifts, thus it allows us to answer phone calls during business hours.

    Do you offer Emergency After Hours Support?

    We have 24/7 email and chat support. Phone support is available during Business Hours. We give you phone numbers of key individuals and in case of emergency, after business hours where you can reach them.

    Why are your prices so low for your excellent quality? Is this a scam? Are there hidden charges?

    eBucket is a South African company and Registered with the Companies Interletual Property Council. We believe in business ethics and exceptional customer service. When you buy any of our services, you can buy with confidence.

    If you are wondering how we can charge as much as 70% less than our competition and still be in business? There are a number of things to consider:

    Clients – The first thing to consider is the importance of our clients. It is our opinion that our clients always come first. We like to be able to cater to their needs and wants. Without clients, we have no business, and without business, we cannot make money. So with that in mind, we always make sure we take care of them and we are sure they would recommend us through word of mouth which in turn brings our marketing costs down.

    Promotion and Advertising – We choose the way we promote our web design business very carefully and ensure every promotion dollar pays for itself. We’ve spent a lot of time researching in this field. This is what our business is about, “Web Design and Internet Promotion”. So, we take this to the extreme. We find the absolute best values for money, as well as the most popular ones that may cost a little more. We look at every angle of advertising and promoting in order to promote our company and to keep expenses down while keeping prices low.

    Co-Creation-We need your support to finish the website in a timely manner to keep our costs down. For this to happen, we expect you to give us contents on time and all milestones that requires your action, such as approving design mockups or web design changes be acknowledged on time.

    Can you create a logo to go with our web site?

    Sure we can. In fact, we make excellent logos for R599. We can also design brochures, business cards and all your stationary to go with your website.

    Can you help us get listed in Search Engines?

    We have a Web Marketing Service (Search Engine Optimization) for R999/pm to help you list in Major Search Engines. For more details, please ask a Representative when you call us.

    Will we get a chance to review and suggest modifications to the website before it is launched?

    Of course! In fact, we will work with you closely to create the website based on your input. We will do our very best to make you happy.

    Can I call any of your clients for a testimonial?

    Sure, you can call any of them. Since we cannot control what happens once we complete the website, we can not guarantee they will be able to take your call. You can take a look at our Testimonials page for just a few references. The best testimonial for us is our past work in our portfolio. You will be hard pressed to find any other company with as large a portfolio as ours.

    I am a small home business, do you work with Individuals?

    Yes, we work with big and small businesses, corporations, professionals, home business owners, startups, and even individuals.

    Do you design Adult Web sites?

    NO.

    What are your Business Hours?

    We work 8am-5pm- Monday to Thursday and 8am-5pm on Fridays (Closed between 12pm-2pm)

    Your work is awesome for your price range. Do you get similar compliments often?

    Thank you, we have been told hundreds of times that our company site is the best looking Web Design Company website on the web. We strive to provide the best quality web design services at affordable prices. You will find we are not the cheapest, not the most expensive but right in the middle. We hope after we provide you with an award winning online presence that you will refer your friends, colleagues, and anyone else you know needing our services…..

  • PRINTING FAQ

    What kind of file format may I use for my design files?

    All file format will be accepted, our designers check each file manually before we proceed to create the free email proof or before we print. We do recommend using .JPG format.

    Most popular formats:
    – JPG
    – PSD
    – PDF (Single and Multi-Page)
    – AI (Illustrator)
    – Microsoft Office Word and Publisher
    – PNG

    What form of payment do you accept?

    PAYFAST Instant EFT and Offline EFT Payments. For Cash Deposit contact us before making the deposit.

    Do you offer Broker Discount Accounts?

    We offer discounts for customers processing 5 or more orders per day, please contact us at sales@eBucket.co.za to request your broker discount.

    Where can i upload my ready to print piece to get a design proof before sending it to print?

    You can email us your designs on sales@eBucket.co.za

    What’s the normal turnaround time?

    The standard turnaround time is from 7 to 10 business days to print plus 1 to 2 business days of shipping. This meaning that most likely a customer will be receiving their product in about 8 to 12 business days after ordering unless otherwise communicated with you.

    What’s the procedure on placing custom orders?

    Email sales@eBucket.co.za directly with the requirements for your print, we will send you quotation thereafter.

    What do I need to provide to get a custom design?

    When requesting a custom design, ideally we need for you to provide the images and text that you desire the project to have, after doing so, our designers will add anything extra to make it to your liking and also they will do a few layouts for you so you can be able to choose you one you like the best and if you need any changes to be done to it before printing.

    Does the price of my order vary when I order colour on both sides?

    Yes, the price does vary when ordering colour on both sides, normally when your placing your order you can automatically see the variation in the price on the product page

    Does the price you quote include VAT?

    NO, we do not charge VAT on all Printing.

    Does adding full trim bleeds have an extra charge?

    Yes, adding full trim bleeds has an extra charge, depending on the product you chose to order. While selecting the different features you need in your order, you can see the price change on the top of the page as you chose or remove a feature. This applies to the full trim bleed.

    Do you guys do notepads?

    Yes we do, please contact us for a custom quote.

    In case of needing a specific template for a specific business type, what do I do?

    In this case all you have to do is send an e-mail to sales@eBucket.co.za and request the type of template you need and our design department will provide you with such service.

    Do you guys offer in store pick up?

    Yes we do, we are located in Raslouw, Centurion. Pretoria

    Do your prices include shipping?

    When placing your order on the order form, the delivery price is mentioned.

    What is the min. size accepted for trim bleeds?

    The min. size we accept for trim bleeds is 3mm Anything from there or higher is doable.

    Can I cancel my order?

    Yes, full refund will be issued if no proof or plates have been generated. Fees may apply if proofs and/or plates for printing has been generated.

    What is custom flyer printing?

    Printing a flyer is not very different from printing other promotional material. However, before starting with the print process you should know what a flyer is. It is actually a single sheet document that can have prints on both sides. Flyers can be made in different sizes. Designing an attractive flyer is a very important thing ass this is what you will be using to communicate with your potential clients. Because of this, a flyer has to leave a positive impression on your customers. The best way to design a flyer is being simple – using short and simple text messages and images. Once you know the main differences between a flyer and other print material, you can have a more successful marketing experience towards promoting your business.

    How can a flyer help my business?

    Flyers work very well for any type of business. Even when you are opening a bar, a dry cleaners service or similar, you can flyers to announce your business and to represent its qualities and potential offers that you might make in the future. The truth is that flyers are a very cost-effective way to boost a marketing campaign. There are a couple of simple steps that you need to follow in order to create a successful flyer marketing campaign. First of all, you need to set a budget. After this, you will be ready to choose your design theme. Make sure to include a colourful and lively message and full colour advertisements are accepted the best by most of the audiences. The next step is writing your copy. Make sure it is short, straight and understandable. In the end, find a reliable print company that will be able to print your promotional material.

    Can a flyer be attractive?

    Yes, flyers can be attractive and are at the same time one of the easiest printing jobs. It is very important to create a colourful and attractive flyer but not to get too crazy with fonts and graphics. It is important that you keep your flyer simple and to use graphics that add emphasis to what you are promoting. Avoid dark colours when creating a flyer.

    What is a design proof?

    A design proof is a draft of your printing. If you want, we can send you a design proof on your email, and you can check out the eventual mistakes and do some corrections. After you approve the draft, the printing of the flyer can begin. Sending you a design proof is free of cost and you will receive it on your email. The sooner you check out the design proof, the sooner your work will be sent to print.

    Why should I get a flyer?

    There are many reasons why you should make a flyer, but the most important one is to promote your business. After sending flyers to potential customers there is a big chance that your profit will increase resulting in selling more of your products and services. It is very important that you include your valid contact information on the flyer so that you could be contacted by your clients regarding your business. Making a nice looking flyer is a very good method of giving a good impression to your company.

    How much does a flyer design cost?

    The price of a flyer and a flyer design will depend on various factors such as amount of the content, images, quality of the paper, etc. You can create your flyers yourself and sent to us to be printed, or you can use some of the available free templates for flyers that can be downloaded from our site. Next, you can opt for a personalized professional design which will cost you from R199-R599.

    Which flyer sizes does eBucket offer?

    We have 3 different sizes of flyer for our clients to choose from – 148x105mm (A6), 148x210mm (A5) and 210x297mm (A4).

    What is digital printing in the flyer printing terminology?

    This is a modern process of printing that involves use of digital technology. The printing machines are connected to computers and this is why this way of printing doesn’t have any errors. At the same time, digital printing provides sharp and fast flyer prints.

  • Still Need Help?

    Email Us


    Drop us a mail on sales@ebucket.co.za and we’ll answer any of your questions